Shipping Policy

Last updated: November 2, 2026

1. Order Processing & Dispatch Model

Strata Form operates with a controlled supply chain model to support consistent material quality. Most products are sourced from our manufacturing partners and prepared for shipment after order confirmation.

Estimated total delivery time is approximately 10-14 business days. This estimate includes material allocation and preparation, international transport, and final delivery to the customer. It is an estimate, not a waiver of mandatory rights if delivery is delayed.

You will receive tracking information after dispatch.

2. Estimated Delivery Time

Approximate delivery time for Finland and the EU: 10-14 business days. Actual times can vary depending on customs clearance, carrier transit times, and seasonal demand. We aim to ship orders efficiently and will provide relevant updates where practicable.

Any statutory customer rights or remedies in the event of delayed or missing delivery remain in force. If your order is delayed, please contact contact@strataform.co.

3. Shipping Costs

Shipping costs are shown at checkout based on destination and order size. All prices are shown in EUR (€). For destinations outside the EU, applicable customs duties and import taxes may be payable by the customer where disclosed and permitted by law.

4. Order Status & Tracking

Tracking details will be sent by email once the order has entered final transit. Tracking updates may take 1–3 days to appear after the shipping confirmation email.

5. Shipping Damage and Complaints

Please inspect the delivery when you receive it. To help us investigate visible shipping damage quickly, we recommend notifying us within 48 hours, providing photos of the packaging and product, and retaining the packaging where possible. The 48-hour period is a recommendation only and does not limit any statutory complaint or remedy rights.

For Finnish consumers, a defect may always be reported within at least two months from discovery, and the permissible period may be longer depending on the circumstances. If goods are lost, damaged or not in conformity with the contract, Strata Form will provide the remedy required by applicable consumer law.

For consumer sales, delivery risk does not generally transfer to the consumer merely because we have handed the parcel to our chosen carrier. Risk passes when the consumer, or a third party identified by the consumer other than the carrier, takes physical possession of the goods, subject to applicable statutory exceptions.

6. Address Accuracy

Please make sure the delivery address and contact details are correct. Additional delivery charges resulting directly from an incorrect address supplied by the customer may apply where reasonable and permitted by law.

7. Delays

Customs processing, international freight disruptions and carrier issues may affect delivery estimates. We will work with the relevant delivery partners to investigate delays and assist customers. Nothing in this policy removes Strata Form's statutory obligations or limits consumer rights in the event of late delivery, loss or damage.